Refund & Cancellation

Overview

This Refund & Cancellation Policy applies to all paid subscription plans offered by FinzPark, a product of Xploreroots Private Limited (CIN: U80301KA2020PTC140401). By subscribing to any paid plan, you agree to the terms outlined in this policy. This policy does not apply to investment transactions (mutual funds, digital gold, fixed deposits) which are governed by the respective product terms.

Subscription Plans

• Free Plan

  No payment required. No cancellation or refund applicable.

• Pro Plan — ₹199/month

  Billed monthly. Includes a 30-day free trial for first-time subscribers. No charge during the trial period.

• Family Plan — ₹349/month

  Billed monthly for up to 4 linked accounts. Includes a 30-day free trial for first-time subscribers.

30-Day Free Trial

New subscribers to the Pro or Family plan receive a 30-day free trial. You will not be charged during the trial period. If you cancel before the trial ends, no payment will be collected. If you do not cancel before the trial period ends, your subscription will automatically convert to a paid plan and you will be charged the applicable monthly fee.

Cancellation Policy

You may cancel your subscription at any time from within the FinzPark app (Account → Subscription → Cancel Plan) or by writing to support@finzpark.com. Cancellation takes effect at the end of your current billing cycle. You will continue to have access to paid features until that date. No partial refunds are issued for the unused portion of a billing month.

Refund Eligibility

• Duplicate charge

  If you were charged more than once for the same billing period due to a technical error, you are eligible for a full refund of the duplicate amount.

• Failed service delivery

  If the FinzPark service was unavailable for more than 72 consecutive hours in a billing month due to reasons attributable to FinzPark, you may request a pro-rated refund for the affected period.

• Unauthorised transaction

  If a charge was made without your authorisation, contact us immediately at support@finzpark.com. We will investigate and, if confirmed, process a full refund.

• General dissatisfaction

  Refunds are not issued for general dissatisfaction with the service after a subscription charge has been processed. We encourage you to use the free trial before committing to a paid plan.

Refund Process & Timeline

To raise a refund request, write to support@finzpark.com with your registered email address, transaction ID, and reason for the refund. We will acknowledge your request within 2 business days and resolve it within 7 business days. Approved refunds will be credited to the original payment method within 5–7 business days after approval, subject to your bank's processing time.

Investment Transactions

Refund & cancellation terms in this policy do not apply to investment transactions processed through FinzPark (mutual fund purchases, digital gold transactions, fixed deposit bookings). Investment-related refunds, redemptions, and cancellations are governed by the respective AMC, gold custodian, or bank/NBFC issuer terms, SEBI regulations, and applicable laws. FinzPark acts as a facilitator/distributor and does not control redemption timelines for investment products.

Changes to This Policy

Xploreroots Private Limited reserves the right to modify this policy at any time. Any changes will be posted on this page with an updated effective date. Continued use of the service after a policy update constitutes acceptance of the revised terms.

Contact & Grievances

For refund requests, cancellation assistance, or disputes, contact us at support@finzpark.com or visit finzpark.com/support. If your concern is not resolved within 30 days, you may raise a complaint with your payment provider or approach the appropriate consumer grievance forum under the Consumer Protection Act, 2019.